1. New Arrival and Departure Times of Genting Dream from 13 Jan 2017 onwards | 2. Port Information & Transfer Service
24 Oct 2016
Amendment Policy and Cancellation Policy
(applicable to those passengers who reside in Asian countries (except China))
An amendment fees shall be charged at US$20 (or its equivalent) per passenger for each of the following amendments per time after the acceptance of bookings by Dream Cruises Reservations Office:
change of passenger’s name
swapping passenger / rooming list
downgrading of cabins
Notes (for Normal Free Independent Traveller (“FIT”) Bookings):
Waiver of 1st time amendment fee will be offered in the following situation:
regarding change of passengers, at least 1 of the original passengers name remains unchanged in each of the relevant original cabins.
100% of full cabin fare will be levied as cancellation charges in case of sailing during super peak seasons such as Christmas, New Year and Chinese New Year sailing.
Change of all passengers in an original cabin will be treated as cancellation and prevailing rates of cabins will apply to new booking. Cancellation charges will be levied according to the Cancellation Policy.
Notes (for Group Bookings):
“Group bookings” shall mean bookings of not less than 8 fully paid cabins.
Additional cabins to the existing group booking shall be charged at the current prevailing rates of cabins. Notwithstanding anything to the contrary herein, the passenger is allowed to use original rates to place bookings for additional cabins but numbers of the bookings shall be limited to not more than 20% of the original cabin blockage and subject to the availability of the cabins.
Waiver of 1st time amendment fees will be offered in the following situation:
change of passengers’ name / downgrading of cabin category is not more than 10% of the group size.
Notes (for FIT and Group Bookings):
Amendment fees are applicable to those amendment requests which have been received not less than 3 Working Days prior to the departure date. Any amendment request received 2 Working Days or less prior to departure, 100% of full cabin fare as cancellation charges will be levied. “Working Day” shall mean a day (other than a Saturday, Sunday or public holiday in the relevant country).
No charge shall be levied for upgrading of cabins in the same cruise.
No charge shall be levied for up sold of cruise provided that the original departure date remains unchanged.
100% of full cabin fare as cancellation charges will be levied in case of sailing during super peak seasons, such as Christmas, New Year and Chinese New Year;
Split of cabin: the new cabin will be considered as new booking charged at prevailing rates of cabins.
Add passengers in the same cabin will be charged at the original rates of cabins.
Amendment request must be made to Dream Cruises Reservations Office by telephone or in writing and shall be effective only upon actual receipt by Dream Cruises Reservations Office. If the amendment request is made in writing, passenger is reminded to confirm the amendment request by telephone in order to avoid disputes.
Hong Kong: + (852) 2317 7711
Singapore: + (65) 6223 0002
Penang, Malaysia: + (60) 4 2631128
Kuala Lumpur, Malaysia: + (60) 3 2302 1288
China: + (86) 400 8499 848 or (86) 400 8810 348
Others: IDD call
Cancellation Policy (for FIT and Group Bookings)
The cancellation policy of Dream Cruises shall apply as follows:
Cancellation notification must be made to Dream Cruises Reservations Office by telephone or in writing. If the cancellation notification is made in writing, passenger is reminded to confirm the cancellation notification by telephone in order to avoid disputes.
100% of full cabin fare will be levied as cancellation charges in case of sailing during super peak seasons such as Christmas, New Year and Chinese New Year.
Change of change of cruise departure dates, change of vessel and down sale of cruise (such as reduction of cruise length) will be regarded as cancellation of original bookings and place new bookings. Cancellation policy will apply to cancellation of original bookings. Prevailing rates of cabins will apply to new bookings.
Amendment Policy and Cancellation Policy
(applicable to those passengers who reside in non-Asian countries)
Waiver of 1st time amendment fees will be offered in the situation:
Cancellation notification must be made to Dream Cruises Reservations Office by telephone or in writing and shall be effective only upon actual receipt by Dream Cruises Reservations Office. If the cancellation notification is made in writing, passenger is reminded to confirm the cancellation notification by telephone in order to avoid disputes.
香港 : +( 852) 2317 7711
新加坡 : + (65) 6223 0002
馬來西亞檳城 : + (60) 4 263 1128
馬來西亞吉隆坡 : + (60) 3 2302 1288
中國 : + (86) 400 8499 848 或 (86) 400 8810 348
其他 : IDD電話
Dream Cruises is the first-ever Asian luxury cruise line that aims to redefine vacation travel with a transformational journey at sea. Our first ship, Genting Dream, debuted in November 2016 and sails out from Hong Kong or Guangzhou. Genting Dream brings our guests inspirational luxury on board and takes them to exciting destinations in Vietnam including Ha Long Bay and Da Nang. Our choice accommodations for travellers-at-sea are spacious, with over 70 per cent of staterooms offering private balconies with ocean views. For the ultimate luxury cruise experience, Dream Palace features highly-personalised European butler service and special guest privileges.
Onboard offerings include a waterslide park, spas, kids clubs, an onboard cinema, the Zouk nightclub, and the first ‘China’s Got Talent’ show at sea. Guests will enjoy discovering an eclectic array of over 35 restaurant and bar concepts where they can indulge in the finest Asian and international dining.
Join us and create our dream together.
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