What is the check in & check out procedure?
Online check-in is available from 90 days up to 72 hours in advance prior to departure. Guest may access online check-in here.
There will be designated counters for guests that have done online check-in.
City check-in in Hong Kong and Singapore are available from 2 days up to 1 day in advance prior to departure. Guests who embark in Hong Kong please click here to learn more.
Check-in and boarding times depend on ship schedule. Please refer to your cruise tickets which will highlight boarding/check-in times.
Guests are required to present their cruise tickets at check-in counter to obtain their stateroom key card.
It is not mandatory for guests to provide credit card/debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster Express check-out and final settlement of your account on the last day of your cruise.
Alternatively you may approach reception to settle your account.
Once you have settled your stateroom account you may collect your passport & disembark.
The Palace guests can enjoy their priority check-in, priority embarkation and disembarkation.
Disembarkation will only commence after ship clearance is obtained from local Authorities.