World Dream Cruiser FAQ

World Dream Cruiser FAQ

What is the process for embarking guests to take the COVID-19 test at the Marina Bay Cruise Centre Singapore?


All guests are strongly advised to follow their pre-set designated time for the COVID-19 test
(as indicated under
Your COVID-19 Test Time’ on the Cruise Ticket) on the date of departure.


Booking and Check-in

Are cruise bookings open and available for all customers in Singapore?

Cruise bookings are available to all Singapore residents*

*Citizens, permanent residents, long term pass holders (student pass, dependent pass, long term visit pass and employment pass holders).

Can I use my previous Future Cruise Credit (FCC) for booking?

Yes, Future Cruise Credit (FCC) can be used to offset current cruise bookings.

Can we use the $100 SingaporeRediscover voucher to offset the cruise package? If not why?

Not applicable for cruise packages.

Can I change my online check in timing?

Guests are required to check-in at the designated time to minimize congestion at the terminal.

Pre-boarding Test

Is it true all guests have to also undergo a COVID-19 test prior to boarding at the terminal? Is this compulsory?

All guests cruising on World Dream will be required to undergo the mandatory COVID-19 testing at the cruise terminal.

If a guest is tested positive for COVID-19 at the terminal or prior to sailing, will the guest be able to get a full refund?

Yes, guest will be entitled to a Cruise Credit for future sailings.

(Note: Guest will be required to pay for the COVID-19 test for the future sailing, as he / she had used up the current COVID-19 testing charges.

If a guest is either detected with high fever / respiratory symptoms at the terminal or do not meet the health declarations criteria or tested positive for COVID-19, will he / she be denied check-in / boarding? Will the guest be compensated?

Yes, guests that do not meet the stringent criteria will be denied check-in / boarding and a Cruise Credit voucher will be provided for future sailings.

If a guest is traveling in a group and tested positive for COVID-19 at the terminal will all guests of the traveling group be declined boarding?

Immediate family members and close contact traveling partners will be prohibited from check-in / boarding and subject to further evaluation by the onsite medical health officials. A Cruise Credit voucher will be provided for future sailings.

I have taken a COVID-19 test awhile back. Do I need to take the COVID-19 Test at Marina Bay Cruise Centre again?

All guests are required undergo the mandatory COVID-19 test at the cruise terminal by Genting Cruise Lines’ appointed medical team registered under the Singapore Ministry of Health.

Any other COVID-19 tests that are not taken at the cruise terminal on the day of departure will not be recognised.

If guests are required to do the mandatory COVID-19 testing at the terminal, how early do we need to arrive at the terminal?

Guests will be provided in advance with an appointment time to undergo the mandatory COVID-19 test at the cruise terminal on the day of the departure. Results will be available within 1 hour.

What type of COVID-19 test would it be and who will be conducting the testing? What is the procedure like?

An antigen nasal swab test (SD Biosensor Rapid Antigen test) will be conducted by a medical group registered under the Singapore Ministry of Health

Onboard Safety and Preventive Measures

Will there be restrictions on capacity when sailing resumes?

As per the Singapore authority guidelines, World Dream will be operating at a reduced capacity of 50% to ensure the safety & well-being of all on board.

Will guests be required to wear face masks?

All guests are required to wear face masks in public areas, except when dining and engaging in strenuous sports / physical activities as per the requirements of the local authorities.

I understand queues used to form outside the restaurants and eateries of the cruises. What are the arrangements made to counter passengers from mingling outside the restaurants?

Guests are required to make reservations for the on board specialty restaurants.

For inclusive on board restaurants, guests are required to adhere to the social distancing practices when lining-up with markers available for reference.

Guests are given a pre-set timing if the restaurant capacity has reached its peak with the extension of the meal timings. Informative screens provide guests with updates of the status and capacity of the dining venue.

If we are a family of more than 5 persons, are we allowed to dine together?

Guests will be seated in a group of maximum 5 per table (depending on size of table) in F&B outlets. Social distancing rules apply for all on board activities, theatre seatings and public areas. Guests may also choose to book facilities exclusively at a nominal fee.

In view of the new norm and guidelines, will all the ship’s facilities and venues be in operation when World Dream commences sailing?

Yes, all on board facilities will remain in operation.

During this time, we will be focusing our attention on the implementation of our health and hygiene guidelines and protocols to provide the safest and most care-free cruise experience with peace of mind for all on board.

We will constantly review our operations and offerings in accordance the local authorities’ requirements to continuously offer our guests additional and exciting services and facilities in the near future.

With the mandated use of the contact tracing APP/token, will guests’ personal data be compromised?

Guests’ personal data will not be compromised as the contact tracing token is required by the Ministry of Health (MOH) for the purpose of COVID-19 contact tracing only, and it will not have GPS, internet, or cellular connectivity to enable any form of tracking. The TraceTogether Token and app do not collect location data either.

User details stored in the phone or the token can only be accessed by a health official.

For more information on the TraceTogether Token and app, you can visit https://support.tracetogether.gov.sg/hc/en-sg .

Do we need to have the TraceTogether token and MICE pod at all times? why do we need to have both TraceTogether and MICE pod devices?

Guests aged 7 & above are required to have their TraceTogether APP / token at all times.

MICE pod will be issued to guests of all ages and they are required to have their MICE pod at all times.

TraceTogether works by exchanging short-distance Bluetooth signals between tokens / phones to detect other participating TraceTogether users in close proximity. MICE pod beeps when it detects another user in close proximity, alert users to keep a safe 1m distance.

What is a MICE pod and how do we use the data in the MICE pod?

MICE Pod is a token issued to guests of all ages and guests’ data will not be compromised as the token is used for the purpose of monitoring social distancing adherence and contact tracing which is required by the Ministry of Health . It will not have GPS, internet, or cellular connectivity.

If a guest in unwell and undergoes COVID-19 testing on board the ship during the voyage will I be charged?

Any on board medical charges with symptoms related to COVID-19, including COVID-19 testing on the ship will not be charged to the guest.

Disembarkation

Will guest be required to do any COVID-19 testing upon disembarkation? If so, are there any additional cost incurred by the guest?

Yes, as per the requirement of the Singapore authorities, all guests disembarking will be required to undergo a COVID-19 test at the cruise terminal with no additional cost to the guest.

Do I have to wait for the test results after conducting the test upon disembarkation?

No, guest are not required to wait at the terminal and may return home.

Do I need to serve Quarantine Order (QO) or Stay Home Notice (SHN) upon disembarkation from World Dream?

The Singapore Tourism Board announced on 8 October 2020 that safe cruises will start from 6 Nov 2020 onwards and subject to Safe Management Measures with no port of calls. Hence there is no need to do so.

Guests should monitor their health (i.e. for fever ≥ 38°C and respiratory symptoms such as cough or breathlessness) and seek prompt medical attention when necessary.

To find out more about Dream Cruises' safety and preventive measures, please refer to our Travel Advisory Updates.


Updated as of 20 October 2020.

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