Check-In & Check-Out Procedure

Check-In & Check-Out Procedure

All guests must provide key personal information and documents before boarding the cruise ship. Travel to some destinations require passports and/or special visas and travel authorizations. Please check carefully and apply for related documents in advance.

  • Online check-in is available from 90 days up to 24 hours in advance prior to departure. There will be designated counters for guests that have done online check-in. City check-in is available from 2 days up to 1 day in advance prior to departure.

  • Check-in and boarding times depend on ship schedule. Please refer to your cruise ticket which will highlight boarding / check-in times.

  • Guests are required to present their cruise ticket at check-in counter to obtain their stateroom key card.

  • It is not mandatory for guests to provide credit card / debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster express check-out and final settlement of your account on the last day of your cruise.

  • Alternatively, you may approach reception to settle your account.

  • Palace guests can enjoy their priority check-in, priority embarkation and disembarkation and relax in the designated priority check-in lounge.

  • Disembarkation will only commence after ship clearance is obtained from local authorities.


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