BEFORE YOU SET SAIL

BEFORE YOU SET SAIL

BOOKING

  • The mandatory fields for making a booking are: your first name, last name, birth date, citizenship, residency, passport details and contact details such as email or phone number. Charges will be incurred for any amendments.

    AGE LIMIT

  • The minimum age onboard is 6-months.

  • Any guests under the age of 18 must be accompanied by a parent / adult / legal guardian 18 years.+

    ELECTRONIC PAYMENT

  • We accept Visa, MasterCard, JCB and American Express. We accep t debit cards as long as it is with Visa, Master Card or China Union Pay (CUP). We also accept Alipay.

    CURRENCY

  • All prices onboard Genting Dream are in Singaporean Dollar (SGD).

  • All prices onboard World Dream are in Hong Kong Dollar (HKD).

  • Foreign currency exchange service is available at the Reception.

    CHECK-IN & CHECK-OUT PROCEDURE

  • Check-in and boarding times depend on ship schedule. Please refer to your cruise ticket which will highlight boarding / check-in times.

  • Guests are required to present their cruise ticket at check-in counter to obtain their stateroom key card.

  • It is not mandatory for guests to provide credit card / debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster express check-out and final settlement of your account on the last day of your cruise.

  • Alternatively, you may approach reception to settle your account.

  • Once you have settled your stateroom account you may collect your travel documents (if any) and disembark according to the schedule.

  • Suites guests can enjoy their priority check-in, priority embarkation and disembarkation and relax in the designated priority check-in lounge

  • Disembarkation will only commence after ship clearance is obtained from local authorities.

    BAGGAGE

  • For your comfort, guests are advised to travel light. Each person is allowed to bring along up to two pieces of personal luggage onboard.

  • Luggage check-in will be available at the check-in counter. However, open bags, plastic bags and any fragile items in luggage are not encouraged to be checked in. All-important medicine or important documents must not be placed in checked in luggage, as it might take time for your luggage to be delivered to your stateroom.

  • It is advised to check with the airline for baggage policy if you are travelling by air.

    DRESS CODE

  • As a general rule, resort casual is appropriate during day and we encourage smart casual in the evening. Do remember to bring along appropriate attire for the pool, spa and gym if you wish to use the facilities.


OUTDOOR

  • Resort relaxed / active wear / swimwear is acceptable all day at outdoor public areas such as main swimming pool and Zouk Beach Club area, aft Decks 16, 17 & 18 and The Lido. This includes shorts, t- shirts, and other comfortable attire.

    INDOOR DAY TIME

  • Resort casual is acceptable up until 5:00pm in most indoor public areas including Decks 6, 7 & 8 indoor restaurants. Appropriate attire includes dress or tailored shorts, t-shirts, jeans, summer dresses.

    EVENING

  • Resort evening wear from 5:00pm, gentlemen are encouraged to wear polo shirt, collared shirt, jacket, long pants, dress jeans and closed toe shoes are required. Ladies feel free to dress in elegant evening wear including dresses and pants.

  • No slippers, swimwear, dressing gowns or active wear are permitted within the indoor public areas, including A la carte restaurants, bars and Zodiac theatre.

    LAUNDRY SERVICES

  • We offer complete laundry & valet services at minimal charge. Please contact Reception or Housekeeping.

    SMOKING

  • Smoking is permitted on open decks and in designated public areas only (i.e. Bars. smoking in staterooms is strictly prohibited).

  • Cigarettes, e-cigarettes and cigars are permitted.

    INDOOR

    • Deck 16 Whiskey & Cigar Lounge  (Applicable to Genting Dream)

    • Deck 8 Humidor Cigar Lounge  (Applicable to Genting Dream)

    • All Casino areas

    • Deck 7 Mahjong room (designated area)  (Applicable to Genting Dream)

      OUTDOOR

    • Decks 18 Genting Club Pool & Sun Deck Area (designated area)

    • Decks 17 Zouk Beach Club area (designated area)

    • Decks 17 Above the Pool area (designated area)

    • Decks 16 Pool (Designated area)

    • Boardwalk on Deck 8 (designated area)

    • Private Deck of Garden Penthouses

    • All staterooms / suites balconies only

      NON-SMOKING AREAS:

    • Smoking is prohibited in all other than above mentioned indoor areas of the ship, including all other public rooms, lounges, corridors and restaurants, as well as all staterooms and all suites.

    • Please note, if smoke is detected inside a stateroom or suite, a deep cleaning fee will be billed to the guest account.


IMPORTANT SAFETY NOTICE:

NEVER DO:

  • Never throw cigarettes or cigars overboard, as the cigarette or cigar may be carried by wind back into another stateroom and cause serious fire.

  • Never smoke on open decks and balconies during refuelling (usually in port stay). ALWAYS DO:

  • Always stub out cigarettes or cigars only into provided Hurricane type ashtrays.

  • Always make sure cigarettes and cigars are completely extinguished before disposing into ashtrays.

MEDICAL

  • The Clinic is located at Deck 5 mid ship.

  • If you need medical assistance onboard, you may visit the clinic during the opening hours or call the Reception.There will becharges for medical services rendered.

  • Guests are advised to bring their own medical equipment if necessary (e.g., Nebulizer, C-pap, Bi-pap, medicine, oxygen, etc.). You must check with our Reservation Department or Customer Service Centre before sailing to see if the equipment is allowed onboard.

  • For guests with medical conditions or special care, you need to secure approval prior to boarding. Requirements include:

    1. Approval from the VP Nautical

    2. Medical certificate from the guest’s attending physician, detailing condition and medications

    3. Signed indemnity form obtained from onboard Doctor

  • In case of any emergency, arrangements will be made to transport guests to the nearest hospital.

CLINIC OPENING HOURS TOTAL 5 HOURS FOR GUESTS
Guests 10:00 — 11:00
15:00 — 17:00
20:00 — 21:00

CHARGES

FEE TIME CHARGES
GENTING DREAM WORLD DREAM
Consultation fee (guests) Clinic Hours Pending HKD 150
Outside clinic hours 09:00-22:00 HKD 207
Outside clinic hours 22:00-09:00 HKD 270
Stateroom Call fee (guest) 09:00-22:00 HKD 288
22:00-09:00 HKD 351
Follow up HKD 87

*Charges are subject to change at any time; medicine charges are additional.


GRATUITY

Dream Cruises charges a per person gratuity as part of our cruise offering. The gratuity will be charged onboard to our guests’ stateroom folio at the end of the cruise, when the guest settles their onboard expenses.

STATEROOM TYPE ADULT (13 YEARS OR ABOVE) CHILD (7 YEARS TO 12 YEARS) CHILD (6 YEARS AND BELOW)
Garden Penthouse (DGP) HKD 130 / SGD 25 HKD 65 / SGD 12.5 N/A
Dream Executive Suite (DES)
Dream Deluxe Suite (DDS)
Dream Suite (DSA/DSS)
Palace Suite (DPS)
Balcony Deluxe Class (BDA/BDS) HKD 110 / SGD 20 HKD 55 / SGD 10
Balcony Class (BSA/BSS)
Oceanview Class (OSA/OSS)
Inside Class (ISA/ISS)

*Above are per person per night, policy is subject to change at any time.

IMPORTANT NOTICE ABOUT SAMSUNG GALAXY NOTE 7 DEVICES

As safety is always our top priority and as a precautionary measure, Dream Cruises is enforcing a temporary ban with immediate effect on the onboard use and battery charging of Samsung Galaxy Note 7 devices for all guests and crew members, due to recent incidents and concerns raised on the devices and the potential risk of defective batteries overheating and catching fire. Please turn off and secure the power switch of your device, as well as disable all applications that may involuntarily activate the device while onboard.

We strongly recommend storing your electronics and valuables in your stateroom safe. We sincerely thank you in advance for your full cooperation. Dream Cruises would like to reiterate that the safety of all our guests and crew is of utmost importance and we apologize for any inconvenience caused.

 

DREAM DAILY

Your indispensable daily guide to all of our onboard activities, including a complete schedule of the day’s events, opening hours for venues and any important announcements.

 

 

BABY EQUIPMENT & WHEELCHAIR

 

EQUIPMENT UNITS
Baby bath tub 20
Baby pack n play 20
Baby folding crib 20
Wheel chair – regular 30

 

*The above equipment is available upon request

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