Pre-cruise Questions

Online check-in is available from 7 days up to 24 hours in advance prior to departure. Guest may access online check-in here. There will be designated counters for guests that have done online check-in.

City check-in is available from 2 days up to 1 day in advance prior to departure. Click here to learn more.

Check-in and boarding times depend on ship schedule. Please refer to your cruise tickets which will highlight boarding/check-in times.

Guests are required to present their cruise tickets at check-in counter to obtain their stateroom key card.

It is not mandatory for guests to provide credit card/debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster Express check-out and final settlement of your account on the last day of your cruise.

Alternatively you may approach reception to settle your account.

Once you have settled your stateroom account you may collect your passport & disembark.

The Palace guests can enjoy their priority check-in, priority embarkation and disembarkation.

Disembarkation will only commence after ship clearance is obtained from local Authorities.

For your comfort, guests are advised to travel light. Each person is allowed to bring along up to two pieces of personal luggage onboard. Luggage check-in will be available at the check-in counter. 
However, open bags, plastic bags and any fragile items in luggage are not encouraged to be checked in. All important medicine or important document must not be placed in checked in luggage as it might take time for your luggage to be delivered to your Stateroom. It is advised to check with the airline for baggage policy if you are travelling by air.

Smart casual is encouraged at all Food and Beverage outlets at all times. Shorts and slippers are allowed in open pool decks and Lido only. Do remember to bring along appropriate attire for the pool, spa and gym if you wish to use the facilities.

No, subject to local quarantine regulations.

For the convenience of other guests and in an effort to help us provide the cleanest and most sanitary accommodations possible, pets of any size are not permitted on the vessel.

Yes, a visa on arrival can be arranged for most nationalities on the Vietnam itinerary providing guests book ship arranged shore excursions. Guests under their own arrangements are responsible for their own visas.
Visitors who travelling to Japan by cruise ship with valid passports is not required Japan entry visa (disembark or newly embark is inapplicable). Passenger is required to prepare a photocopy of passport (bio data page) in A4 paper size for landing.

Yes, please refer to Dream Cruises Onboard App for details.