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First-time Cruiser Guide
First-time Cruiser Guide
What travel documents and visa should I prepare?
Please ensure that your passport has at least 6 months validity from the end of your desired cruise.
Guests are responsible for identifying and obtaining all required travel documents before departure. Should guests fail to produce such documentation at embarkation, they may be denied boarding with no refund or compensation provided.
Are there any age or pregnancy restrictions?
The minimum age that is allowed onboard is 6 months. Meanwhile, we encourage our senior guests to travel accompanied by family during the cruise.
Guests under 18 years of age must be accompanied by an adult, parent, or legal guardian at least 18 years of age. We do not offer any Guardian Consent Form for those who are not travelling with parents/ legal guardians.
One adult/ guardian/ teacher who is aged at least 18 years can escort up to 3 children (minors under 18 years of age), provided they carry authorization from the parents and/or certified caregiver. At least one adult 18 years or older must be in each stateroom.
Expectant guests are permitted to board only if pregnant for less than 24 weeks on the day of disembarkation. They agree to submit — on demand and prior to embarkation — a physician’s valid document that:
1. Verifies that the pregnancy is less than 24 completed weeks by disembarkation date, and —
2. Certifies that guest is fit to travel. Failure to produce such document/s may result in the cancellation of the cruise reservation without refund, compensation, or payment depending on the timing of the cancellation as set forth in our Cancellation Policy.
Is there a special fare for Infants and Children? How much for the gratuity?
Infants and Children Fare:
Special fares apply to infants and children, varying per cruise deal/ promotion (please check each promotion’s Terms & Conditions). They are differentiated as:
1. Infant: Guests under 2 years old
2. Child: Guests who are 2 to 11 years old
Gratuity: Dream Cruises charges a per person gratuity as part of our cruise offering. The gratuity will be charged onboard to our guests’ stateroom folio at the end of the cruise, when the guest settles their onboard expenses.
For itineraries booked on or after 25 February 2018:
|Stateroom Type||Genting Dream (2 years and above)||World Dream (2 years and above)||Explorer Dream (2 years and above)||Below 2 years old|
|Palace Deluxe Suite|
|Balcony Deluxe Class||HKD120||SGD21||N/A|
*Above rates are per-person and per-night. Gratuity policy is subject to change at any time.
What’s included in my cruise fare?
When you book direct online, your cruise fare will already include port charges, taxes, and fees. These exclude gratuities, which can be added to your booking as you’re booking online or paid onboard.
Your booking comes inclusive of:
- Your choice comfortable accommodation
- Sumptuous meals at inclusive restaurants
- World-class entertainment
- Access to beautifully designed leisure facilities
To enjoy as many facilities as possible, we recommend that you plan strategically which areas of the ship to visit according to your schedule and each amenity's operating hours. You can book activities, events, and venues at our Service Counter once onboard.
How to book Shore Excursions and other add-ons?
When the ship docks at a new port, one of the best ways to explore is through a shore excursion. You can choose based on interest, activity level, or at your request, customizable to your group. Dream Cruises offers a variety of shore excursions that will take you to memorable sites to experience the local culture at each destination.
We advise that you book your excursions through Dream Cruises, as our trusted tour operators have been carefully selected to meet high standards. Every effort is made to ensure that each tour operates safely and is coordinated with our shipboard team. In the event your return from a tour is delayed, Dream Cruises is able to closely monitor, and hold the ship for you if necessary.
How to pre-book activities on board for a hassle-free trip?
Simply enrol in DreamElite, Dream Cruise guest recognition programme for free! Not only you can earn Dream Points from qualifying cruise nights and spending on board for member privileges, you can enjoy advance reservations for speciality restaurants, experiential tours, shore excursions and spa, a member-exclusive 10% savings on pre-cruise order of beverage packages and more!
Click HERE for more Member Benefits details.