Money and Charges

Can I withdraw cash at Front Counter/Reception or at a ATM onboard?

Front Office/Reception offers a currency exchange service. There are no ATM’s onboard. 

Can I convert the unused onboard Credit to Cash?

Onboard Credit is strictly nonrefundable or redeemable for cash. Please refer to Privileges for detail. 

Is there any credit card pre-authorization upon check-in? If there is, how much is the authorization hold?

It is not mandatory to provide credit card / debit card or cash deposit to establish onboard account. However, pre-authorization will facilitate faster check-out and final settlement of your account on the last day of your cruise.

Guests may log in to Quick Pay Self Check Out system to apply preauthorization by scanning the Quick Pay QR codes onboard. For World Dream, guests also have the option to sign up for the pre-authorization at the moment they get their Stateroom Access Card at the embarkation hall.

For security and fraud protection, credit cards issued by certain organizations may be declined by the system.

For optimal onboard experience of guests, there is also minimum pre-authorization amount as follow (may adjusted at the discretion of ship management on case by case basis):

- 5 or 6 night sailings: HKD 5,000 / SGD 250
- 3 or 4 night sailings: HKD 2,000 / SGD 200
- 2 night sailings: HKD 2,000 / SGD 150
- 1 night sailings: HKD 1,000 / SGD 150

What are gratuities?

Dream Cruises charges a per person gratuity as part of our cruise offering. The gratuity will be charged onboard to our guests’ stateroom folio at the end of the cruise, when the guest settles their onboard expenses.

For itineraries booked on or after 25 February 2018:

Stateroom Type World Dream (2 years and above) Explorer Dream (2 years and above) Below 2 years old
Palace Villa SGD26 NTD580 N/A
Palace Penthouse
Palace Deluxe Suite
Palace Suite
Balcony Deluxe Class SGD21 N/A
Balcony Class NTD450
Oceanview Class
Porthole Class N/A
Interior Class SGD21

*Above rates are per-person and per-night. Gratuity policy is subject to change at any time.

Do I have to pay a service charge?

18% service charge will be applied to onboard Food & Beverage (F&B), as well as for the Spa & Salon.

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