Hong Kong, 9 June 2017 - To better uphold Dream Cruises’ exceptional service standard, and deliver more personalized services and enriched onboard experience to guests, Dream Cruises has introduced DreamElite, a new loyalty and recognition programme custom-designed to personally engage and build a community among the growing number of discerning guests of Asia’s luxury cruise line. Dream Cruises' decision is yet another example of a company investing in relevant tech to better serve guests and cater to their needs.
DreamElite is a unique lifestyle programme that provides members with priority and dedicated services, including designated check-in counter, members’ enquiry hotline and email on shore, as well as exclusive member information counter, birthday privileges, advanced spa treatments and specialty restaurants booking service, invitation to private events and promotion on board. For example, DreamElite members can have VIP access to special onboard events such as the upcoming Fireworks at Sea. Members can also get exclusive meet-and-greet with the Captain or backstage passes to see performers after the shows.
Mr. Thatcher Brown, president of Dream Cruises said “We are pleased to launch the DreamElite programme, a perfect medium for us to leverage our core service excellence philosophy and new innovations to improve our communications with guests via this designated community of Dream Cruises’ enthusiasts.”
Enrolment into this loyalty program is complimentary and easy via our website or onboard mobile app. The programme features four membership tiers, the entry tier can be joined without any patronage; upon enrolment, members can upgrade to upper tiers of Jade, Sapphire and Diamond, each tier can be attained upon designated accumulation of Dream Points, which are awarded to the DreamElite member upon patronage with Dream Cruises.
Curated to accommodate smartphone users, DreamElite features a state-of-the-art user interface that is readily accessible via mobile devices for convenience. The reward redemption is also easy with “click and slide” e-voucher features on our Dream Cruises Onboard App.
From accommodation to food & beverage, from entertainment to health & wellness, DreamElite programme offers members with their most favorable pre-cruise and onboard services. Once onboard, Members can enjoy their complimentary welcome drink, check in to their pre-assigned preferential stateroom, and take a sip of their members’ privileged buy-one-get one-free signature cocktail at Zouk at sea. For higher tier members, they can even get complimentary upgrade to next stateroom category upon available, complimentary access to monthly party at Zouk, special Glow Bowling offers and 10% off on advanced booking of shore excursions at two ports of call.
Moreover, DreamElite members who have one-of-a-kind stories on Dream Cruises are encouraged to share their cruise experience with a community of Dream Cruises’ enthusiasts.
Note: Terms & conditions may apply to member offers.
For more information on DreamElite, visit the official website at loyalty.dreamcruiseline.com.
To communicate with a DreamElite service representative, please refer to customer hotlines and email as follows:
Hong Kong: +852-2317-1211
Mainland China: +86-4008-302908
Penang (Malaysia): +604-2631128
Kuala Lumpur (Malaysia): +603-2302-1288
*Customer hotlines are open Mondays to Fridays, 9 a.m. to 6 p.m. local time
For more information about Dream Cruises, please visit dreamcruiseline.com，and follow us on Facebook, Weibo and Wexin.