Check-In & Check-Out Procedure

Check-In & Check-Out Procedure

All guests must provide key personal information and documents before boarding the cruise ship. Travel to some destinations require passports and/or special visas and travel authorizations. Please check carefully and apply for related documents in advance.


Enjoy a smooth journey by checking-in online!


  • Online check-in is available from 90 days up to 72 hours in advance prior to departure. There will be designated counters for guests that have done online check-in. City check-in is available from 2 days up to 1 day in advance prior to departure.

  • Check-in and boarding times depend on ship schedule. Please refer to your cruise ticket which will highlight boarding / check-in times.

  • Guests are required to present their cruise ticket at check-in counter to obtain their stateroom key card.

  • It is not mandatory for guests to provide credit card / debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster express check-out and final settlement of your account on the last day of your cruise.

  • Alternatively, you may approach reception to settle your account.

  • Palace guests can enjoy their priority check-in, priority embarkation and disembarkation and relax in the designated priority check-in lounge.

  • Disembarkation will only commence after ship clearance is obtained from local authorities.

Book Your Dream Holiday Today


We use cookies to ensure the best possible use of our website, for web analytics and to tailor content to your interests. We sometimes share cookie data with third parties. By continuing to browse this website, you agree to our use of cookies. You may refer to our cookies policy on how to manage your preferences. More related information can be found in our privacy policy and terms of use.