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Boarding Day
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Check-In & Check-Out Procedure
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Check-in and Boarding
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Onboard Experience
Check-In & Check-Out Procedure
All guests must provide key personal information and documents before boarding the cruise ship. Travel to some destinations require passports and/or special visas and travel authorizations. Please check carefully and apply for related documents in advance.
Enjoy a smooth journey by checking-in online! To know more, please check the Online Check-in Video.
- Online check-in is available from 90 days in advance prior to departure. There will be designated counters for guests that have done online check-in. City check-in is available from 2 days up to 1 day in advance prior to departure.
- Check-in and boarding times depend on ship schedule. Please refer to your cruise ticket which will highlight boarding / check-in times.
- Guests are required to present their cruise ticket at check-in counter to obtain their stateroom key card.
- It is not mandatory for guests to provide credit card / debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster express check-out and final settlement of your account on the last day of your cruise.
- Alternatively, you may approach reception to settle your account.
- Palace guests can enjoy their priority check-in, priority embarkation and disembarkation and relax in the designated priority check-in lounge.
- Disembarkation will only commence after ship clearance is obtained from local authorities.
Port Information and Transfer Service
Click HERE to learn more about Port Information and Transfer Service
Embarkation Tips
- Upon your arrival at the check-in area, please proceed to the lane designated for your cabin class. be ready to present your cruise ticket and travel documents.
- Check-in staff is present onsite to assist you with the procedure.
- Alternatively, self-service check-in kiosks are also available, so you can complete check-in procedure more quickly and hassle-free.
- Once the check-in procedure is completed, you will be given your cabin access key card.
- Guests will need to pass through security screening and present the access card.
- Following after immigration clearance, you can board the cruise ship, and your vacation starts!
Arrival at the Check-in Area
- Upon your arrival at the check-in area, please present your Confirmation Slip to the staff.
- If you book The Palace Suites, you would have a separate lane for check-in.
- Please note that if you are booked on Balcony Class while your family, relatives and friends book Interior and Oceanview Stateroom, it is not possible to check-in on their behalf and neither will they enjoy priority check-in or boarding.
- We suggest that one person check in on behalf of the rest of the group but please ensure that you have all their passports and travel documents ready.
Waiting to Check-in
- While waiting to check-in, our staff will check your passport for validity and visas (if required) in order to expedite the check-in process.
- Please present your passport/government photo ID and Confirmation Slip at the counter where you will be given an Access Card. Your Access Card is important as it serves as a boarding pass, cabin key and charge card onboard.
- Please ensure to have the relevant immigration forms completed together with your passport during check-in.
Boarding
- Guests will need to pass through security screening and present their Access card prior to boarding.
- Those cruising with children may hold their children’s Access Cards on their behalf.
- As embarkation procedures may change and vary from port to port please follow the directions of the crew and signage to embark the ship.
- Remember to swipe your access card whenever you leave or enter the ship.
Dream Cruises Onboard App
Download our Dream Cruises Onboard app prior to embarkation. Once you are onboard, log into our app and connect to our shipboard network. Here, you will be able to select from our comprehensive and user-friendly dropdown menu of useful functions and practical information pages, so that guests will be able to sit back, relax, and enjoy a truly inspirational journey at sea.
Wi-Fi Connection
Satellite Internet connection is available on Dream Cruises. You can buy Wifi packages straight from Dream APP without having to queue.
Wi-Fi Package of World Dream:
| Package | Recommended Use | No. of Devices Allowed | Pricing |
|---|---|---|---|
| STANDARD Connect to the Internet at basic speeds in an affordable manner |
E-mail, Chat & Social Media | 1 Device Only | 1 Nights: SGD 9 2 Nights: SGD 18 3 Nights: SGD 27 |
| 2 Devices Simultaneously | 1 Nights: SGD 16 2 Nights: SGD 32 3 Nights: SGD 48 |
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| 4 Devices Simultaneously | 1 Nights: SGD 27 2 Nights: SGD 54 3 Nights: SGD 81 |
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| PREMIUM Connect to the Internet at prime speeds |
E-mail, Chat, Social Media & Light Media Streaming | 1 Device Only | 1 Nights: SGD 14 2 Nights: SGD 28 3 Nights: SGD 42 24 Hours: SGD 25 |
| 2 Devices Simultaneously | 1 Nights: SGD 25 2 Nights: SGD 50 3 Nights: SGD 75 |
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| 4 Devices Simultaneously | 1 Nights: SGD 42 2 Nights: SGD 84 3 Nights: SGD 126 |
| STANDARD PACKAGE | |
|---|---|
| Connect to the Internet at basic speeds in an affordable manner | |
| Recommended Use: E-mail, Chat & Social Media | |
| Allows 1 device only | 1 Nights: SGD 9 2 Nights: SGD 18 3 Nights: SGD 27 |
| Allows 2 devices simultaneously | 1 Nights: SGD 16 2 Nights: SGD 32 3 Nights: SGD 48 |
| Allows 4 devices simultaneously | 1 Nights: SGD 27 2 Nights: SGD 54 3 Nights: SGD 81 |
| PREMIUM PACKAGE | |
| Connect to the Internet at prime speeds | |
| Recommended Use: E-mail, Chat, Social Media & Light Media Streaming | |
| Allows 1 device only | 1 Nights: SGD 14 2 Nights: SGD 28 3 Nights: SGD 42 24 Hours: SGD 25 |
| Allows 2 devices simultaneously | 1 Nights: SGD 25 2 Nights: SGD 50 3 Nights: SGD 75 |
| Allows 4 devices simultaneously | 1 Nights: SGD 42 2 Nights: SGD 84 3 Nights: SGD 126 |
Wi-Fi Package of Explorer Dream:
| Package | Description | Pricing |
|---|---|---|
| STANDARD (FULL CRUISE) Allows 2 devices simultaneously |
Connect to the Internet at basic speeds in an affordable manner. Recommended Use: E-mail, Chat & Social Media |
1 Nights: NTD 358 2 Nights: NTD 558 3 Nights: NTD 838 4 Nights: NTD 1,255 5 Nights: NTD 1,795 |
| PREMIUM (FULL CRUISE) Allows 2 devices simultaneously |
Connect to the Internet at prime speeds. Recommended Use: E-mail, Chat, Social Media & Light Media Streaming |
1 Nights: NTD 468 2 Nights: NTD 748 3 Nights: NTD 1198 4 Nights: NTD 1,725 5 Nights: NTD 2,355 |
| PREMIUM (24 HOURS) Allows 1 device only |
NTD 499 |
| STANDARD PACKAGE (FULL CRUISE) |
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| Connect to the Internet at basic speeds in an affordable manner Allows 2 devices simultaneously. |
| Recommended Use: E-mail, Chat & Social Media |
| 1 Nights: NTD 358 2 Nights: NTD 558 3 Nights: NTD 838 4 Nights: NTD 1,255 5 Nights: NTD 1,795 |
| PREMIUM PACKAGE (FULL CRUISE) |
| Connect to the Internet at prime speeds. Allows 2 devices simultaneously. |
| Recommended Use: E-mail, Chat, Social Media & Light Media Streaming |
| 1 Nights: NTD 468 2 Nights: NTD 748 3 Nights: NTD 1198 4 Nights: NTD 1,725 5 Nights: NTD 2,355 |
| PREMIUM PACKAGE (24 HOURS) |
| Connect to the Internet at prime speeds. Allows 1 device only. |
| Recommended Use: E-mail, Chat, Social Media & Light Media Streaming |
| NTD 499 |
- Guests may upgrade their Internet package at any time while onboard, upon authorization of an additional folio charge based on the price difference.
- Internet speeds may vary due to satellite interference, ship location and network congestion at time of use.
- It is advised that VPN connections, certain websites or types of browsing or downloading may be limited (without prejudice to the price) due to security concerns, mature or violent content, high bandwidth consumption, nature of local satellite internet, or any other reason as deemed necessary by Dream Cruises.
Book Shows and Facilities
With the cruise ship herself, we are providing you an all-inclusive holiday destination with the large variety of entertainment and recreational facilities.
To enjoy as many facilities as possible, we recommend that you plan strategically which areas of the ship to visit according to your schedule and each amenity's operating hours.
You can book activities, events, and venues at our Service Counter once onboard.
Medical Care
The Clinic is located at Deck 5 mid ship.
If you need medical assistance onboard, you may visit the clinic during the opening hours or call the Reception. There will be charges for medical services rendered.
Guests are advised to bring their own medical equipment if necessary (e.g., Nebulizer, C-pap, Bi-pap, medicine, oxygen, etc.). You must check with our doctor before sailing to see if the equipment is allowed onboard.
For guests with medical conditions or special care, you need to secure approval prior to boarding. Requirements include:
- Approval from the VP Nautical
- Medical certificate from the guest’s attending physician, detailing condition and medications
- Signed indemnity form obtained from onboard Doctor
In case of any emergency, arrangements will be made to transport guests to the nearest hospital.
CLINIC OPENING HOURS
| Opening Hours |
|---|
| 10:00 — 11:00 |
| 15:00 — 17:00 |
| 20:00 — 21:00 |
CHARGES (WORLD DREAM)
| Fee | Time | Charges | |
|---|---|---|---|
| Consultation Fee | Clinic Hours | SGD 33 | |
| Outside Clinic Hours (09:00 - 22:00) | SGD 46 | ||
| Outside Clinic Hours (22:00 - 09:00) | SGD 59 | ||
| Stateroom Call Fee | 09:00 - 22:00 | SGD 63 | |
| 22:00 - 09:00 | SGD 78 | ||
| Dispensing | Clinic Hours | SGD 7 | |
| Outside Clinic Hours | SGD 14 | ||
| Follow-up | Clinic Hours | SGD 20 | |
| Consultation Fee | ||||||
|---|---|---|---|---|---|---|
| Clinic Hours | Outside Clinic Hours (09:00 - 22:00) |
Outside Clinic Hours (22:00 - 09:00) |
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| SGD 33 | SGD 46 | SGD 59 | ||||
| Stateroom Call Fee | ||||||
| 09:00 - 22:00 | 22:00 - 09:00 | |||||
| SGD 63 | SGD 78 | |||||
| Dispensing | ||||||
| Clinic Hours | Outside Clinic Hours | |||||
| SGD 7 | SGD 14 | |||||
| Follow-up | ||||||
| Clinic Hours | ||||||
| SGD 20 | ||||||
*Charges are subject to change at any time
**Charges for medicine or medical supplies are additional
***Refer to information onboard for updated Admission, Laboratory or Procedures clinic charges
Smoking Policy
Smoking is permitted on open decks and in designated public areas only (i.e. Bars. smoking in staterooms is strictly prohibited). Cigarettes, e-cigarettes and cigars are permitted.
NEVER DO
- Never throw cigarettes or cigars overboard, as the cigarette or cigar may be carried by wind back into another stateroom and cause serious fire.
- Never smoke on open decks and balconies during refuelling (usually in port stay).
ALWAYS DO
- Always stub out cigarettes or cigars only into provided Hurricane type ashtrays.
- Always make sure cigarettes and cigars are completely extinguished before disposing into ashtrays.
You cannot smoke
- Smoking is prohibited in all other than below mentioned indoor areas of the ship, including all other public rooms, lounges, corridors and restaurants, as well as all staterooms and all suites.
- Please note, if smoke is detected inside a stateroom or suite, a deep cleaning fee will be billed to the guest account.
You can smoke
| Indoor | Outdoor |
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| Deck 16 Whiskey & Cigar Lounge (Genting Dream) Deck 8 Humidor Cigar Lounge (Genting Dream) Deck 12 Humidor (Explorer Dream) Casino (designated areas) |
Deck 18 Palace Pool & Sun Deck area (designated area) Deck 17 Zouk Beach Club area (designated area) Deck 17 Above the pool area (designated area) Deck 16 Pool (designated area) Deck 8 Boardwalk (portside) Outside deck (Explorer Dream) Private deck of Palace Villa (Genting Dream & World Dream) All staterooms / suites balconies only |
