FAQs

FAQs

On board experience

Electricity and Communication

Is every stateroom equipped with China-standard sockets?

Each stateroom will have 2 Chinese 3-pin sockets and remaining will be HKG sockets (UK). All staterooms have USB sockets on each side of the main bed.

Do we have Wi-Fi? What would be the cost?

Yes, we have Wi-Fi.
Wi-Fi Pricing:
Standard (Full Cruise)
Price:
HKD 128 / Night
Description:
Connect to the Internet at basic speeds in an affordable manner.
Allows 2 devices simultaneously for the whole voyage.
Recommended Use:
Email, chat, and social media.

Premium (Full Cruise)
Price:
HKD 168 / Night
Description:
Connect to the Internet at prime speeds.
Allows 2 devices simultaneously for the whole voyage.
Recommended Use:
Email, chat, social media, and light media streaming.

Premium (24 Hour)
Price:
HKD 228 / Night
Description:
Connect to the Internet at prime speeds.
Allows 1 device for a continuous 24 hour period only.
Recommended Use:
Email, chat, social media, and light media streaming.

Notes
1. Guests may upgrade their Internet package at any time while onboard, upon authorization of an additional folio charge based on the price difference.
2. Internet speeds may vary due to satellite interference, ship location and network congestion at time of use.
3. It is advised that VPN connections, certain websites or types of browsing or downloading may be limited (without prejudice to the price) due to security concerns, mature or violent content, high bandwidth consumption, nature of local satellite internet, or any other reason as deemed necessary by Dream Cruises.

Does Genting Dream have cellular service?

Yes, we have Wi-Fi, costs are subjected to various Wi-Fi packages.

Money and Gratuities

What will be the mode of payment onboard?

Credit card/debit card or cash payment.

Supported card type

We accept the following credit cards (CUP): Visa, MasterCard, JCB, American Express and Alipay. Debit cards are also accepted.

Can I withdraw cash at Front Counter/Reception or at a ATM onboard?

Front Office/Reception offers a currency exchange service. There are no ATM’s onboard.

Can I convert the unused onboard Credit to Cash?

Onboard Credit is strictly nonrefundable or redeemable for cash. Please refer to Privileges for detail.

Is there any credit card pre-authorization upon check-in? If there is, how much is the authorization hold?

It is not mandatory to provide credit card / debit card or cash deposit to establish onboard account. However, pre-authorization will facilitate faster Express check-out and final settlement of your account on the last day of your cruise. The minimum amount for 6D5N will be HKD 6,000 and 3D2N will be HKD 3,000.

What are gratuities?

Dream Cruises charges a per person gratuity as part of our cruise offering. The gratuity will be charged onboard to our guests’ stateroom folio at the end of the cruise when the guest settles their onboard expenses. Gratuities charge policy is subject to change at any time.

Gratuities of cruises from Hong Kong or Nansha (per person per night) are listed below.

Garden Penthouse (DGP)
Aged 13 and over: HKD 130; Aged 7-12: HKD 65; Kids below 7: N/A

Dream Suite (DES/DDS/DSA/DSS)
Aged 13 and over: HKD 130; Aged 7-12: HKD 65; Kids below 7: N/A

Palace Suite (DPS)
Aged 13 and over: HKD 130; Aged 7-12: HKD 65; Kids below 7: N/A

Balcony Deluxe Class (BDA/BDS)
Aged 13 and over: HKD 110; Aged 7-12: HKD 55; Kids below 7: N/A

Balcony Class (BSA/BSS)
Aged 13 and over: HKD 110; Aged 7-12: HKD 55; Kids below 7: N/A

Oceanview Class (OSA/OSS)
Aged 13 and over: HKD 110; Aged 7-12: HKD 55; Kids below 7: N/A

Inside Class (ISA/ISS)
Aged 13 and over: HKD 110; Aged 7-12: HKD 55; Kids below 7: N/A

Gratuities of cruises from Singapore (per person per night) are listed below.

Garden Penthouse (DGP)
Aged 13 and over: SGD 25; Aged 7-12: SGD 12.5; Kids below 7: N/A

Dream Suite (DES/DDS/DSA/DSS)
Aged 13 and over: SGD 25; Aged 7-12: SGD 12.5; Kids below 7: N/A

Palace Suite (DPS)
Aged 13 and over: SGD 25; Aged 7-12: SGD 12.5; Kids below 7: N/A

Balcony Deluxe Class (BDA/BDS)
Aged 13 and over: SGD 20; Aged 7-12: SGD 10; Kids below 7: N/A

Balcony Class (BSA/BSS)
Aged 13 and over: SGD 20; Aged 7-12: SGD 10; Kids below 7: N/A

Oceanview Class (OSA/OSS)
Aged 13 and over: SGD 20; Aged 7-12: SGD 10; Kids below 7: N/A

Inside Class (ISA/ISS)
Aged 13 and over: SGD 20; Aged 7-12: SGD 10; Kids below 7: N/A

F&B

Do we have Formal Night/Gala Dinner?

No, however on every 5-Night cruise we will have a Dream extravaganza party and other themed nights may be arranged from time to time.

Can I make request for certain dietary needs (Allergies, gluten free food, Jain, Kosher, Halal, Vegetarian, also Indian Vegetarian, etc) Is it complimentary? If otherwise, what would be the cost?

Yes. Additional cost may apply.

Can I bring wine/liquor onboard? If so, is there any corkage fee?

We will charge corkage for wine and spirits; however, we are also able to safeguard any spirits brought onboard until guests disembark.
Alcohol brought onboard will be collected by security at the gangway and delivered back to the Stateroom on the last evening of the cruise by Housekeeping.

What is the minimum age of a guest allowed to purchase any alcoholic beverage onboard?

Guests must be at least 18 years old to be served wine and beer.
Dream Cruises reserves the right to refuse service of alcohol to any guest that it believes is underage or who does not have the proper identification (a government-issued photo ID).

Does Genting Dream provide complimentary birthday/anniversary/honeymoon cake?

Only complimentary to Dream Palace guests. For other guests, we will offer same services but cost will be incurred

What would be the procedure for arranging cocktail party and meetings?

Please request with Dream Cruises before sailing or contact ship’s personnel once onboard.

Is there any outlet seating arrangement? (1st/2nd/Free seating)?

It is free seating for inclusive outlets. Reservations are required for specialty outlets.

Housekeeping

Can I bring electronic devices such as iron onboard?

No irons or any form of heating or cooking equipment is allowed onboard. All is subjected to Marine Safety Standards.
All staterooms have a kettle.

Is it safe to drink water from the Stateroom’s tap?

Yes tap water in stateroom is drinkable.

Does Genting Dream have smoking Staterooms?

Smoking is not permitted in staterooms. Smoking is permitted in designated areas only.

Is there a safe in all staterooms?

Yes.

Entertainment

Is Entertainment complimentary?

Yes, all main shows in Zodiac theatre and most of the general entertainment around the ship is complementary. Silk Road cover charges apply. Additional charges may apply to special events or performances from time to time.

How will I know the daily activities onboard?

There will be a daily ship newsletter delivered to your stateroom detailing all activities. This will also display on your stateroom TV.

About Concert tickets

Concert tickets are limited in quantity and are available on a first-come, first-served basis. Please check concert ticket availability (concert enquiries: +852-2317-7711) and make a ticket reservation before departure.

Sports & Recreation

How deep are the swimming pools?

2 metres at the deepest point.

Does Genting Dream have lifeguards onboard?

We have Pool attendants.

What is the pool policy (are children who are not yet toilet trained be allowed – with or without swimming diapers)?

Children under 12 years must be accompanied by an adult. They must be toilet trained and no diapers allowed.

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