FAQs

FAQs

Post-Cruise Questions

What’s the procedure to settle bill and get back the travel document?

Once you have settled your stateroom account, you can then collect your travel document.

Disembarkation

Disembarkation will only commence right after ship clearance is obtained from local Authorities.

Does Genting Dream offer early disembarkation/ easy walk-off?

Dream Palace guests will have priority disembarkation arrangement. But still it is subject to immigration procedure.

May I know the contact details for lost and found (post sailing)?

Please contact Customer Service.

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