FAQs

FAQs

Pre-cruise questions

What is the check in & check out procedure

Check-in and boarding times depend on ship schedule. Please refer to your cruise tickets which will highlight boarding/check-in times.
Guests are required to present their cruise tickets at check-in counter to obtain their stateroom key card.
It is not mandatory for guests to provide credit card/debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster Express check-out and final settlement of your account on the last day of your cruise.
Alternatively you may approach reception to settle your account.
Once you have settled your stateroom account you may collect your passport & disembark.
Dream Palace guests can enjoy their priority check-in, priority embarkation and disembarkation.
Disembarkation will only commence after ship clearance is obtained from local Authorities.

What is the process for Online check-in or pre-registration? Will guests have a separate line for those who did their Online check-in?

Online check-in is not available at the moment (TBA).

Luggage

For your comfort, guests are advised to travel light. Each person is allowed to bring along up to two pieces of personal luggage onboard, with a maximum weight of 23kg (50 pounds). Luggage check-in will be available at the check-in counter.
However, open bags, plastic bags and any fragile items in luggage are not encouraged to be checked in. All important medicine or important document must not be placed in checked in luggage as it might take time for your luggage to be delivered to your Stateroom. It is advised to check with the airline for baggage policy if you are travelling by air.

What should I wear?

Smart casual is encouraged at all Food and Beverage outlets at all times. Shorts and slippers are allowed in open pool decks and Lido only. Do remember to bring along appropriate attire for the pool, spa and gym if you wish to use the facilities.

Restricted item list

CAUTION: Please don’t bring such articles into or out of China, or you are liable for the violation of the law and the following consequences.
You are subject to punishment if you fail to declare to the Customs when carrying the articles listed above.

    Articles Prohibited from Importation:

  • Arms, imitation arms, ammunition and explosives of all kinds.
  • Counterfeit currencies and counterfeit negotiable securities.
  • Printed matter, films, photographs, gramophone records, cinematographic films, loaded recording tapes and video tapes, compact discs ( video and audio ), storage media for computers and other articles which are detrimental to the political, economic, cultural and moral interests of China.
  • Deadly poison of all kinds.
  • Opium, morphine, heroin, marihuana and other addictive drugs and psychotropic substances.
  • Fruits, vegetables, live animals (except dogs and cats as pet), animal products, pathogenic micro-organisms of animals and plants, pests and other harmful organisms, animal carcasses, soil, genetically modified organisms, relevant animals and plants, their products and other objects subject to quarantine from countries or regions with prevalent epidemic animal or plant diseases.
  • Foodstuff, medicine and other articles coming from epidemic stricken area or harmful to man and livestock or those which might spread disease.

    Articles Prohibited from Exportation:

  • All articles enumerated as articles prohibited from Importation.
  • Manuscripts, printed matter, films, photographs, gramophone records, cinematographic films, loaded recording tapes and video-tapes, compact discs ( video and audio ), storage media for computers and other articles which involve state secrets.
  • Valuable cultural relics and other relics prohibited from Exportation.
  • Endangered and precious rare animals and plants (including their specimens), their seeds and reproducing materials.

Are we allowed to bring raw food?

No, subject to local quarantine regulations.

Can I bring my pets onboard?

For the convenience of other guests and in an effort to help us provide the cleanest and most sanitary accommodations possible, pets of any size are not permitted on the vessel. However, service / working dogs are permitted onboard to meet a disability related need.

Can I cruise if I am pregnant?

Permitted to board if pregnant for 24 weeks or less on day of disembarkation.

Can Genting Dream advise visa information?

Travel Document Requirements can be downloaded at the following links. The information contained in that document is for reference purpose only. Visa requirements are subject to change by respective countries at any time without our knowledge. Guests are responsible for identifying and obtaining all required travel documents before departure.

Guests are required to prepare a photocopy of passport (bio data page) in A4 paper size for landing in Japan use.

Does Genting Dream offer visa on arrival?

Yes, a visa on arrival can be arranged for most nationalities on the Vietnam winter schedule providing guests book ship arranged shore excursions. Guests under their own arrangements are responsible for their own visas.

Does Genting Dream have a mobile application?

Yes, please refer to Dream Cruises Onboard App for details.

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