Cancellation and Amendment Policy

Amendment Policy and Cancellation Policy 
(applicable to those passengers who reside in Asian countries (except China))

Genting Cruise Lines - FIT (under 8 cabins) Policy

Payment Schedule

  • At time of booking (credit card or payment link)

Amendment Policy (All cabins subject to availability)

  • Cancellation (including cancellation charges if applicable) and rebooking will apply when:
    • Total cabin change of passenger names (when all pax names within a cabin require change)
    • Change of sailing date
    • Downgrading of cabins (from higher category to lower category)
    • Change of vessel
  • For other changes:
    • Change and swap of passenger names will be subject to a USD20 amendment charge per pax (provided at least one original name remain unchanged within each cabin)
    • No amendment charge for the upgrading of cabins to higher category in the same itinerary, difference between original and prevailing rate will be charged
    • No amendment charge for upsell of itinerary provided original departure date remains unchanged (e.g. from 2N itinerary to 7N), difference between original and prevailing rate will be charged
    • No amendment charge for additional passengers within the same cabin, charged at original rates
    • For any split-off and new cabins, the new cabin will be considered as new booking at prevailing rates

Cancellation Policy

All Cruise Lengths
>100 days Free refund, except non-refundable amounts
100 – 46 days prior to departure 10% of Full Fare
45 – 15 days prior to departure 30% of Full Fare
14 – 08 days prior to departure 50% of Full Fare
<=07 100% of Full Fare
No show 100% of Full Fare
Note: Japan <2N cruise not classed as leisure product - right to cancel for free

Genting Cruise Lines - Blockage / Series

Payment Schedule

Group Cabin Blockage Received (Days before departure) Deposit to be paid
8 - 50 cabins
First deposit - 14 days from booking date and within 10% deposit
and within  
45 days prior to departure 30% deposit
14 days prior to departure Full payment
   
>=51 cabins  
First deposit - 14 days from booking date 10% deposit
and within  
60 days prior to departure 30% deposit
30 days prior to departure Full payment

Amendment Policy (All cabins subject to availability)

  • Amendment charge of US$20 per change per pax:
    • Change of Passenger Name
    • Downgrading of Cabins
  • Cancellation (including cancellation charges if applicable) and rebooking will apply when:
    • Change of Departure Date
    • Change of Vessel
  • For other changes:
    • Allow up to 10% waiver of total number of cabins blocked for amendments
    • No amendment charge for the upgrading of cabins to higher category in the same itinerary, difference between original and prevailing rate will be charged
    • No amendment charge for upsell of itinerary provided original departure date remains unchanged (e.g. from 2N itinerary to 7N), difference between original and prevailing rate will be charged
    • No amendment charge for additional passengers within the same cabin, charged at original rates
    • For any split-off and new cabins, the new cabin will be considered as new booking at prevailing rates

Cancellation Policy

  • Cancellation Charge per number of cabins in original blockage
8 - 50 cabins
100 - 46 days before departure 10% of Full Fare
45 - 15 days before departure 30% of Full Fare
14 - 08 days before departure 50% of Full Fare
Within 07 days before departure 100% of Full Fare
No Show 100% of Full Fare
   
>=51 cabins
150 - 61 days before departure 10% of Full Fare
60 - 31 days before departure 30% of Full Fare
30 - 08 days before departure 50% of Full Fare
Within 07 days before departure 100% of Full Fare
No Show 100% of Full Fare

Free of Charge (FOC) Policy

  • 1 pax per 8 cabins per departure, cabins with single occupancy are not eligible towards FOC benefits
  • Category of FOC cabins are based on highest number of paid cabin category utilized
    • If cabin blockage has an even number of cabins between categories, FOC will be accorded based on lowest category utilized
  • FOC pax are entitled to the same benefits as paying passengers
  • FOC policy is not applicable for defined Holiday sailing dates
  • Maximum of 5 FOC cabins per departure, port charges and other onboard charges such as gratuity to be borne by passenger
  • Strictly applicable to blockages only and subject to cabin availability

Release Policy

No. of cabins blocked No. of cabins released
8 - 50 cabins 1st & Final review
 

- before 21 days prior departure, release 20% of unnamed cabins allowed without charge

   
>=51 1st review
  - before 45 days prior departure, release 30% unnamed cabins allowed without charge
  2nd review
 

- before 30 days prior departure, release 20% of unnamed cabins allowed without charge

Additional Blockage Policy

Up to an additional 20% of original blockage (per category) at original price allowed, subject to cabin availability

Genting Cruise Lines - Adhoc Groups / MICE (Greater than 8 cabins per departure)

Payment Schedule

MICE Confirmed Booking Deposit to be paid
First deposit - 14 days from booking date 30% deposit
and within

 

60 days prior to departure 60% deposit
30 days prior to departure Full payment

Amendment Policy (All cabins subject to availability)

  • Amendment charge of US$20 per change per pax plus any additional difference in prevailing fare applies for:
    • Change of Passenger Name
    • Downgrading of Cabins
  • Cancellation (including cancellation charges if applicable) and rebooking will apply when:
    • Change of Departure Date
    • Change of Vessel
  • For other changes:
    • Allow up to 10% waiver of total number of cabins blocked for amendments
    • No amendment charge for the upgrading of cabins to higher category in the same itinerary, difference between original and prevailing rate will be charged
    • No amendment charge for upsell of itinerary provided original departure date remains unchanged (e.g. from 2N itinerary to 7N), difference between original and prevailing rate will be charged
    • No amendment charge for additional passengers within the same cabin, charged at original rates
    • For any split-off and new cabins, the new cabin will be considered as new booking at prevailing rate

Cancellation Policy

  • Cancellation Charge
Greater than 61 days before departure 30% of Full Fare
60 - 31 days before departure

60% of Full Fare

Within 30 days before departure 100% of Full Fare
No Show 100% of Full Fare

Free of Charge (FOC) Policy

  • No FOC policy
  • Adhoc negotiation at initial proposal

Release Policy

No. of cabins blocked No. of cabins released
All 1st & Final review
 

- Before 30 days prior departure, release of 10% of unnamed cabins allowed without
charge

Additional Cabins Policy

Up to an additional 20% of original group (per category) at original price allowed, subject to cabin availability

NOTE

“Bookings” definition: All bookings (any reservation) including FIT, blockage, named up blockage, Group, MICE etc.