Cancellation and Amendment Policy

Amendment Policy and Cancellation Policy 
(applicable to those passengers who reside in Asian countries (except China))

1. Amendment Policy

An amendment fees shall be charged at US$20 (or its equivalent) per passenger for each of the following amendments per time after the acceptance of bookings by Dream Cruises Reservations Office:

  1. change of passenger’s name

  2. swapping passenger / rooming list

  3. downgrading of cabins

Notes (for Normal Free Independent Traveller (“FIT”) Bookings):

  1. Waiver of 1st time amendment fee will be offered in the following situation:

    1. regarding change of passengers, at least 1 of the original passengers’ names remains unchanged in each of the relevant original cabins.

  2. Change of all passengers in an original cabin will be treated as cancellation and prevailing rates of cabins will apply to new booking. Cancellation charges will be levied according to the Cancellation Policy.

  3. 100% of full cabin fare will be levied as cancellation charges for any amendment in case of sailing during Super Peak Seasons.

Notes (for Group Bookings):

  1. “Group bookings” shall mean bookings of not less than 8 fully paid cabins.

  2. Additional cabins to the existing group booking shall be charged at the current prevailing rates of cabins. Notwithstanding anything to the contrary herein, the passenger is allowed to use original rates to place bookings for additional cabins but numbers of the bookings shall be limited to not more than 20% of the original cabin blockage and subject to the availability of the cabins.

  3. 100% of full cabin fare will be levied as cancellation charges for any amendment in case of sailing during Super Peak Seasons.

  4. Waiver of 1st time amendment fees will be offered in the following situation:

    1. change of passenger’s name / downgrading of cabin category is not more than 10% of the group size.

Notes (for FIT and Group Bookings):

  1. Subject to all other provisions of this Amendment Policy and Cancellation Policy:

    1. amendment fees are applicable to those amendment requests which have been received not less than 3 Working Days prior to the departure date;

    2. any amendment request received 2 Working Days or less prior to the departure date, 100% of full cabin fare as cancellation charges will be levied. “Working Day” shall mean a day that is not a Saturday, Sunday or public holiday in the relevant areas.

  2. No amendment charge shall be levied for pure upgrade of cabins in the same cruise.

  3. No amendment charge shall be levied for up sold of cruise provided that the original departure date remains unchanged.

  4. For split of booked cabin: the new cabin will be considered as new booking charged at prevailing rates of cabins.

  5. Add passenger(s) in the same cabin will be charged at the prevailing rates of cabins.

  6. Amendment request must be made to Dream Cruises Reservations Office by telephone or in writing and shall be effective only upon actual receipt by Dream Cruises Reservations Office. If the amendment request is made in writing, passenger is reminded to confirm the amendment request by telephone in order to avoid disputes.

Telephone Number:

  • Hong Kong : + (852) 2317 7711

  • Singapore : + (65) 6223 0002

  • Penang, Malaysia : + (60) 4 2631128

  • Kuala Lumpur, Malaysia : + (60) 3 2302 1288

  • China : + (86) 400 8499 848 or (86) 400 8810 348

  • Others : IDD call

Email Address:

2. Cancellation Policy (for FIT and Group Bookings)

The Cancellation Policy of Dream Cruises shall apply as follows:

Cruise Length 5 Nights or More
Cancellation Notice Received by Cancellation Charges (per person)
45 – 30 days prior to departure 25% of full cabin fare
29 – 15 days prior to departure 50% of full cabin fare
14 – 8 days prior to departure 75% of full cabin fare
7 days or less prior to departure 100% of full cabin fare
No Show 100% of full cabin fare
Cruise Length 4 Nights or Less but except 1 Night Cruises
Cancellation Notice Received by Cancellation Charges (per person)
45 – 14 days prior to departure 25% of full cabin fare
13 – 8 days prior to departure 50% of full cabin fare
7 days or less prior to departure 100% of full cabin fare
No Show 100% of full cabin fare
Cruise Length 1 Night
Cancellation Notice Received by Cancellation Charges (per person)
13 – 6 days prior to departure 50% of full cabin fare
5 days or less prior to departure 100% of full cabin fare
No Show 100% of full cabin fare

Notes:

  1. Cancellation notification must be made to Dream Cruises Reservations Office by telephone or in writing. If the cancellation notification is made in writing, passenger is reminded to confirm the cancellation notification by telephone in order to avoid disputes.

  2. 100% of full cabin fare will be levied as cancellation charges for any cancellation in case of sailing during Super Peak Seasons.

  3. Change of cruise departure dates, change of vessel and down sale of cruise (such as reduction of cruise length) will be regarded as cancellation of original bookings and place new bookings. Cancellation Policy will apply to cancellation of original bookings. Prevailing rates of cabins will apply to new bookings.

General Provisions

  1. Dream Cruises reserve the right to amend this Amendment Policy and Cancellation Policy at any time without prior notice.

  2. In case of any dispute, the decision of Dream Cruises shall be final.

  3. This Amendment Policy and Cancellation Policy is drawn up in the English language and translated into Chinese language. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.

Amendment Policy and Cancellation Policy
(applicable to those passengers who reside in non-Asian countries)

  1. Amendment Policy

    An amendment fees shall be charged at US$20 (or its equivalent) per passenger for each of the following amendments per time after the acceptance of bookings by Dream Cruises Reservations Office:

    1. change of passenger’s name

    2. swapping passenger / rooming list

    3. downgrading of cabins

    Notes (for Normal Free Independent Traveller (“FIT”) Bookings):

    1. Waiver of 1st time amendment fee will be offered in the following situation:

      1. regarding change of passengers, at least 1 of the original passengers’ names remains unchanged in each of the relevant original cabins.

    2. Change of all passengers in an original cabin will be treated as cancellation and prevailing rates of cabins will apply to new booking. Cancellation charges will be levied according to the Cancellation Policy.

    3. 100% of full cabin fare will be levied as cancellation charges for any amendment in case of sailing during Super Peak Seasons.

    Notes (for Group Bookings):

    1. “Group bookings” shall mean bookings of not less than 8 fully paid cabins.

    2. Additional cabins to the existing group booking shall be charged at the current prevailing rates of cabins. Notwithstanding anything to the contrary herein, the passenger is allowed to use original rates to place bookings for additional cabins but numbers of the bookings shall be limited to not more than 20% of the original cabin blockage and subject to the availability of the cabins.

    3. 100% of full cabin fare will be levied as cancellation charges for any amendment in case of sailing during Super Peak Seasons.

    4. Waiver of 1st time amendment fees will be offered in the situation:

      1. change of passenger’s name / downgrading of cabin category is not more than 10% of the group size.

    Notes (for FIT and Group Bookings):

    1. Subject to all other provisions of this Amendment Policy and Cancellation Policy:

      1. amendment fees are applicable to those amendment requests which have been received not less than 3 Working Days prior to the departure date;

      2. any amendment request received 2 Working Days or less prior to the departure date, 100% of full cabin fare as cancellation charges will be levied. “Working Day” shall mean a day that is not a Saturday, Sunday or public holiday in the relevant areas.

    2. No amendment charge shall be levied for pure upgrade of cabins in the same cruise.

    3. No amendment charge shall be levied for up sold of cruise provided that the original departure date remains unchanged.

    4. For split of booked cabin: the new cabin will be considered as new booking charged at prevailing rates of cabins.

    5. Add passengers in the same cabin will be charged at the prevailing rates of cabins.

    6. Amendment request must be made to Dream Cruises Reservations Office by telephone or in writing and shall be effective only upon actual receipt by Dream Cruises Reservations Office. If the amendment request is made in writing, passenger is reminded to confirm the amendment request by telephone in order to avoid disputes.

    Telephone Number:

    • Hong Kong : + (852) 2317 7711

    • Singapore : + (65) 6223 0002

    • Penang, Malaysia : + (60) 4 2631128

    • Kuala Lumpur, Malaysia : + (60) 3 2302 1288

    • China : + (86) 400 8499 848 or (86) 400 8810 348

    • Others : IDD call

    Email Address:

  2. Cancellation Policy (for FIT and Group Bookings)

    The Cancellation Policy of Dream Cruises shall apply as follows:

    Cruise Length 5 Nights or More
    Cancellation Notice Received by Cancellation Charges (per person)
    45 – 30 days prior to departure 25% of full cabin fare
    29 – 15 days prior to departure 50% of full cabin fare
    14 – 8 days prior to departure 75% of full cabin fare
    7 days or less prior to departure 100% of full cabin fare
    No Show 100% of full cabin fare
    Cruise Length 4 Nights or Less but except 1 Night Cruises
    Cancellation Notice Received by Cancellation Charges (per person)
    45 – 14 days prior to departure 25% of full cabin fare
    13 – 8 days prior to departure 50% of full cabin fare
    7 days or less prior to departure 100% of full cabin fare
    No Show 100% of full cabin fare
    Cruise Length 1 Night
    Cancellation Notice Received by Cancellation Charges (per person)
    13 – 6 days prior to departure 50% of full cabin fare
    5 days or less prior to departure 100% of full cabin fare
    No Show 100% of full cabin fare

    Notes:

    1. Cancellation notification must be made to Dream Cruises Reservations Office by telephone or in writing and shall be effective only upon actual receipt by Dream Cruises Reservations Office. If the cancellation notification is made in writing, passenger is reminded to confirm the cancellation notification by telephone in order to avoid disputes.

    2. 100% of full cabin fare will be levied as cancellation charges for any cancellation in case of sailing during Super Peak Seasons.

    3. Change of cruise departure dates, change of vessel and down sale of cruise (such as reduction of cruise length) will be regarded as cancellation of original bookings and place new bookings. Cancellation Policy will apply to cancellation of original bookings. Prevailing rates of cabins will apply to new bookings.

  3. General Provisions

    1. Dream Cruises reserve the right to amend this Amendment Policy and Cancellation Policy at any time without prior notice.

    2. In case of any dispute, the decision of Dream Cruises shall be final.

    3. This Amendment Policy and Cancellation Policy is drawn up in the English language and translated into Chinese language. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.

Amendment Policy and Cancellation Policy
(applicable to those passengers who reside in Mainland China)

  1. Amendment Policy

    1. An amendment fee shall be charged at US$20 (or its equivalent) per passenger for each of the following amendments per time after the acceptance of bookings by Dream Cruises Reservations Office:

      1. change of passenger’s name

      2. change of departure date

      3. swapping passenger / rooming list

      4. downgrading of cabins

      5. downgrading of itinerary (such as reduction of cruise length)

      6. change of vessel

    2. In relation to change of departure date, change of cruise and downgrading of itinerary, for 1-night cruise length booking, passenger must submit amendment request at least 6 days or more prior to the departure date; for more than 1-night cruise length booking, passenger must submit amendment request at least 8 days or more prior to the departure date.

    Notes (for Normal Free Independent Traveller (“FIT”) Bookings) :

    1. Waiver of 1st time amendment fee will be offered in the following situation:

      1. regarding change of passenger’s name, at least 1 of the original passengers’ names remains unchanged in each of the relevant original cabins.

    2. For FIT Bookings, change of departure date is allowed once only and passenger must depart within 6 months prior to the original departure date.

    3. For change of departure date, if the cabin fare after the change of departure date is higher than the original cabin fare, passenger must pay the amendment fee and at the same time pay the shortfall in the cabin fare.

    4. Change of all passengers in an original cabin will be treated as cancellation and prevailing rate of cabins will apply to new booking. Cancellation charges will be levied according to the Cancellation Policy.

    5. 100% of full cabin fare will be levied as cancellation charges for any amendment in case of sailing during Super Peak Seasons.

    6. For split of booked cabin, the new cabin will be considered as new booking and charged at prevailing rates of cabins.

    Notes (for Group Bookings) :

    1. “Group booking(s)” shall mean bookings of not less than 8 fully paid cabins.

    2. Postponement of departure date for Group Booking, whether in whole or in part, is not allowed, otherwise Cancellation Policy shall apply.

    3. 100% of full cabin fare will be levied as cancellation charges for any amendment in case of sailing during Super Peak Seasons.

    4. Additional cabins to the existing group booking shall be charged at the current prevailing rates of cabins. Notwithstanding anything to the contrary herein, the passenger is allowed to use original rates to place bookings for additional cabins but numbers of the bookings shall be limited to not more than 20% of the original cabin blockage and subject to the availability of the cabins.

    5. Waiver of 1st time amendment fee will be offered in the following situation:

      1. change is not more than 10% of the cabin booking of the entire group.

    Notes (for FIT and Group Bookings) :

    1. 100% of full cabin fare will be levied as cancellation charges in the following situation:

      1. for 1-night cruise length booking, amendment request in relation to change of departure date, change of cruise and/or downgrading of itinerary is submitted 5 days or less prior to the departure date;

      2. for more than 1-night cruise length booking, amendment request in relation to change of departure date, change of cruise and/or downgrading of itinerary is submitted 7 days or less prior to the departure date.

    2. Subject to all other provisions of this Amendment Policy and Cancellation Policy:

      1. amendment fees are applicable to those amendment requests which have been received not less than 3 Working Days prior to the departure date;

      2. any amendment request received 2 Working Days or less prior to the departure date, 100% of full cabin fare as cancellation charges will be levied. “Working Day” shall mean a day that is not a Saturday, Sunday or public holiday in the relevant areas.

    3. No amendment charge shall be levied for pure upgrade of cabins in the same cruise.

    4. No amendment charge shall be levied for upgrading of itinerary (such as adding cabins for existing passengers in the same cruise, increase in cruise length).

    5. Add passenger(s) in the same cabin will be charged at the prevailing rates of cabins.

    6. Amendment request must be made to Dream Cruises Reservations Office by telephone or in writing and shall be effective only upon actual receipt by Dream Cruises Reservations Office. If the amendment request is made in writing, passenger is reminded to confirm the amendment request by telephone in order to avoid disputes.

    Telephone Number :

    • Hong Kong : + (852) 2317 7711

    • Singapore : + (65) 6223 0002

    • Penang, Malaysia : + (60) 4 263 1128

    • Kuala Lumpur, Malaysia : + (60) 3 2302 1288

    • China : + (86) 400 8499 848 or (86) 400 8810 348

    • Others : IDD call

    Email Address :

  2. Cancellation Policy (for FIT and Group Bookings)

    The Cancellation Policy of Dream Cruises shall apply as follows:

    Cruise Length 5 Nights or More
    Cancellation Notice Received by Cancellation Charges (per person)
    100 – 46 days prior to departure 10% of full cabin fare
    45 – 30 days prior to departure 25% of full cabin fare
    29–15 days prior to departure 50% of full cabin fare
    14–8 days prior to departure 75% of full cabin fare
    7 days or less prior to departure 100% of full cabin fare
    No Show 100% of full cabin fare
    Cruise Length 4 Nights or Less but except 1 Night Cruises
    Cruise Length 4 Nights or Less but except 1 Night Cruises Cancellation Charges (per person)
    100 – 46 days prior to departure 10% of full cabin fare
    45 – 14 days prior to departure 25% of full cabin fare
    13 – 8 days prior to departure 50% of full cabin fare
    7 days or less prior to departure 100% of full cabin fare
    No Show 100% of full cabin fare
    Cruise Length 1 Night
    Cancellation Notice Received by Cancellation Charges (per person)
    60 – 30 days prior to departure 10% of full cabin fare
    29 – 14 days prior to departure 25% of full cabin fare
    13 – 6 days prior to departure 50% of full cabin fare
    5 days or less prior to departure 100% of full cabin fare
    No Show 100% of full cabin fare

    Notes :

    1. Cancellation notification must be made to Dream Cruises Reservations Office by telephone or in writing; and shall be effective only upon actual receipt by Dream Cruises Reservations Office. If the cancellation notification is made in writing, passenger is reminded to confirm the cancellation notification by telephone in order to avoid disputes.

    2. 100% of full cabin fare will be levied as cancellation charges for any cancellation in case of sailing during Super Peak Seasons.

  3. General Provisions

    1. Dream Cruises reserve the right to amend this Amendment Policy and Cancellation Policy at any time without prior notice.

    2. In case of any dispute, the decision of Dream Cruises shall be final.

    3. This Amendment Policy and Cancellation Policy is drawn up in the English language and translated into Chinese language. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.