Hong Kong, 24 December 2018 – Members of DreamElite, Dream Cruises’ loyalty and recognition program can now plan their dream vacation at sea ahead of time without hassle, thanks to the DreamElite Pre-Cruise Planner, an exclusive service that is custom-designed to curate personal on-board experiences for every DreamElite member.
Mr. Thatcher Brown, President of Dream Cruises says, “The creation of DreamElite membership program was based on our core philosophy of service excellence and exceeding our guest’s expectations. Since its launch in May 2017, we have been encouraged by the rapid expansion of this designated community, where Dream Cruises enthusiasts of all ages enjoy exclusive privileges on every cruise. The pre-cruise planner service extends this exclusivity from ship to shore, where our guests can prepare for their journey at sea ahead of time, with convenience at their fingertips.”
The DreamElite experience begins prior to sailing date – up to two working days before the trip, DreamElite members can log onto the membership webpage, where they can make pre-cruise booking arrangements for restaurants, spa and beauty treatments, beverage packages and shore excursions, as well as on-board experiences such as bridge and behind-the-scenes tours, Johnnie Walker Interactive Whiskey Tasting Experience* and more.
The DreamElite web page also serves as a multilingual one-stop portal – available in English, Traditional Chinese and Simplified Chinese - for member access to benefits and privileges based on membership tiers and personal preferences, including priority bookings of restaurants and spa treatments, invitations to member-exclusive events and promotions, complimentary welcome drinks, on-board shopping discounts and more.
DreamElite is a unique lifestyle program that provides members with priority and dedicated services, including designated check-in and check-out counters, member information counter on-board, birthday privileges, advance reservations and priority lanes at dining and service outlets, as well as customized experiences based on the individual preferences of every member, including personalized newsletter contents.
The DreamElite privilege can also be enjoyed on shore, where members receive exclusive invitations to special events, such as special screenings of family blockbusters Hotel Transylvania 3: Summer Vacation and Spider-Man: Into the Spider-Verse, both of which were hosted during school holidays and in line with the thematic sailings aboard Dream Cruises megaships.
Enrolment into DreamElite program is complimentary and easy via the official website or on-board mobile app. The program features four membership tiers, the entry tier can be joined without any patronage; upon enrolment, members can upgrade to upper tiers of Jade, Sapphire and Diamond, each tier can be attained upon designated accumulation of Dream Points, which are awarded to the DreamElite member upon patronage on cruise tickets and on-board spending with Dream Cruises.
Designed to accommodate smartphone users, DreamElite features a state-of-the-art user interface that is readily accessible via mobile devices for convenience. The reward redemption is also easy with “slide and click” e-voucher features on the Dream Cruises On-board App.
The DreamElite membership program includes complimentary Junior Membership and Family Accounts, where children and family members also enjoy a myriad of seasonal benefits and privileges, such as complimentary welcome drinks, priority lanes at restaurants and service outlets, auto-enrolment for The Little Dreamer programme, birthday privileges on board, teen activities and much more.
The full range of DreamElite privileges and benefits are available across the Dream Cruises fleet – Genting Dream which currently homeports in Singapore, World Dream with double homeports in Hong Kong and Guangzhou, as well as Explorer Dream, the newest member to be launched in April 2019 with seasonal homeports in Shanghai, Tianjin, Sydney and Auckland.
* Currently available on Genting Dream only.
For more information on DreamElite, visit the official website at loyalty.dreamcruiseline.com.
To communicate with a DreamElite service representative, please refer to customer hotlines and email as follows:
Hong Kong: +852-2317-1211
Penang (Malaysia): +604-2631128
Kuala Lumpur (Malaysia): +603-2302-1288
* Customer hotlines are open Mondays to Fridays, 9 a.m. to 6 p.m. local time
For more information about Dream Cruises, please visit dreamcruiseline.com and follow us on Facebook, Weibo and Weixin.