On Board Experience

Each stateroom will have 2 Chinese 3-pin sockets and remaining will be HKG sockets (UK). All staterooms have USB sockets on each side of the main bed. 

Yes, we have Wi-Fi.

Wi-Fi Pricing:

Notes
1. Guests may upgrade their Internet package at any time while onboard, upon authorization of an additional folio charge based on the price difference.
2. Internet speeds may vary due to satellite interference, ship location and network congestion at time of use.
3. It is advised that VPN connections, certain websites or types of browsing or downloading may be limited (without prejudice to the price) due to security concerns, mature or violent content, high bandwidth consumption, nature of local satellite internet, or any other reason as deemed necessary by Dream Cruises.

We have Wi-Fi, costs are subjected to various Wi-Fi packages. Please refer to Wi-Fi Pricing.

Genting Dream: For face to face bill settlement, we accept credit cards (Visa, Master Card, Union Pay International - UPI, Diners, JCB or American Express), debit cards (Visa, Master Card or Union Pay International - UPI), EWallets (Alipay CN, Apple, Android or Samsung), cash (SGD or foreign currencies) and Genting Points.

World Dream: For face to face bill settlement, we accept credit cards (Visa, Master Card, Union Pay International - UPI, JCB or American Express), debit cards (EPS, Octopus, Visa, Master Card or Union Pay International - UPI), EWallets (Alipay CN & HK, Apple, Android, Samsung or Wechat CN), cash (HKD or foreign currencies) and Genting Points.

Guests can also utilize the Quick Pay Self Check Out service.

Explorer Dream: For face to face bill settlement, we accept credit cards (Visa, Master Card, Union Pay International - UPI, Diners, JCB or American Express), debit cards (Visa, Master Card or Union Pay International - UPI), EWallets (Alipay CN, Apple, Google or Samsung), cash (HKD or foreign currencies) and Genting Points.

Genting Dream: We accept the following credit cards (CUP): Visa, Master Card, Union Pay International - UPI, Diners, JCB or American Express. Debit cards (Visa, Master Card or Union Pay International - UPI) are also accepted.

World Dream: We accept the following credit cards (CUP): Visa, Master Card, Union Pay International - UPI, JCB or American Express. Debit cards (EPS, Octopus, Visa, Master Card or Union Pay International - UPI) are also accepted.

Explorer Dream: We accept the following credit cards (CUP): Visa, Master Card, Union Pay International - UPI, Diners, JCB or American Express. Debit cards (Visa, Master Card or Union Pay International - UPI) are also accepted.

Front Office/Reception offers a currency exchange service. There are no ATM’s onboard. 

Onboard Credit is strictly nonrefundable or redeemable for cash. Please refer to Privileges for detail. 

It is not mandatory to provide credit card / debit card or cash deposit to establish onboard account. However, pre-authorization will facilitate faster check-out and final settlement of your account on the last day of your cruise.

Guests may log in to Quick Pay Self Check Out system to apply preauthorization by scanning the Quick Pay QR codes onboard. For World Dream, guests also have the option to sign up for the pre-authorization at the moment they get their Stateroom Access Card at the embarkation hall.

For security and fraud protection, credit cards issued by certain organizations may be declined by the system.

For optimal onboard experience of guests, there is also minimum pre-authorization amount as follow (may adjusted at the discretion of ship management on case by case basis):

Dream Cruises charges a per person gratuity as part of our cruise offering. The gratuity will be charged onboard to our guests’ stateroom folio at the end of the cruise, when the guest settles their onboard expenses.

*Above are per person per night, policy is subject to change at any time.

No, however on every 5N cruise we will have a Dream Night and other themed nights may be arranged from time to time.

Yes. Additional cost may apply. Guest can contact us to make request.

Guests are strictly prohibited from bringing any alcohol, alcoholic drinks, intoxicating liquor, or beverages onboard the ship.

We will safeguard any alcoholic beverages brought on board until disembarkation. Alcohol brought onboard will be collected by security at the gangway and guests may collect their bottles at the gangway during disembarkation.

Guests must be at least 18 years old to be served wine and beer. 
Dream Cruises reserves the right to refuse service of alcohol to any guest that it believes is underage or who does not have the proper identification (a government-issued photo ID).

Yes, guests with birthday within the cruise (including disembarkation day) are entitled.

Please contact us to request with Dream Cruises before sailing, or contact ship’s personnel once onboard.

It is free seating for inclusive outlets. Reservations are required for specialty outlets. 

No irons or any form of heating or cooking equipment is allowed onboard. All is subjected to Marine Safety Standards. 
All staterooms have a kettle.

Yes tap water in stateroom is drinkable.

Smoking is not permitted in staterooms. Smoking is permitted in designated areas only.

Yes.

Yes, all main shows in Zodiac theatre and most of the general entertainment around the ship are complimentary. Additional charges may apply to special events or performances from time to time. For detailed shows schedule, please refer to the shows schedule in the Dream Daily or Dream Weekender.

There will be a daily ship newsletter delivered to your stateroom detailing all activities. This will also display on your stateroom TV.

2 metres at the deepest point.

No, but we have highly qualified pool attendants.

Children under 12 years must be accompanied by an adult. They must be toilet trained and no diapers allowed.