World Dream Cruiser FAQ

World Dream Cruiser FAQ

What is the process for embarking guests to take the COVID-19
Antigen Rapid Test (ART) at the Marina Bay Cruise Centre Singapore?


All guests are strongly advised to follow their pre-set designated time for the COVID-19
Antigen Rapid Test (ART) (as indicated under
Your COVID-19 Test Time’ on the Cruise Ticket) on the date of departure.


電源及通訊設施

「世界梦号」新加坡航线是否已开放予所有旅客预订?

目前「世界梦号」新加坡航线开放予新加坡居民,包括新加坡公民、永久居民、持有长期居留签证(学生签证、家属准证、长期探访准证及工作准证人士)预订。

我可否使用之前改期出发或取消航程获退的邮轮信用额度来进行预订?

是的,您可以使用邮轮信用额度(FCC)进行预订。

我可否使用价值新币100元的「重新探索新加坡消费券」预订邮轮套票?

「重新探索新加坡消费券」并不适用于预订邮轮套票。如有任何疑问,请向新加坡旅游局查询。

Can I change my online check in timing?

Guests are required to check-in at the designated time to minimize congestion at the terminal.

貨幣與費用

船上接受哪種付款方式?

雲頂夢號:我們接受信用卡(Visa、萬事達、銀聯國際、大來、JCB 或美國運通卡)、借記卡(Visa、萬事達或銀聯國際)、電子錢包(支付寳-中國、Apple Pay、Android Pay 或 Samsung Pay)、現金(新幣或外幣)、以及雲尊積分。


世界夢號:我們接受信用卡(Visa、萬事達、銀聯國際、JCB 或美國運通卡)、借記卡(易辦事、八達通、Visa、萬事達或銀聯國際)、電子錢包(支付寳-中國、支付寳 HK、Apple Pay、Android Pay、Samsung Pay 或微信支付-中國版)、現金(港幣或外幣)、以及雲尊積分。

我們亦提供快捷自助結帳服務。


探索夢號:我們接受信用卡(Visa、萬事達、銀聯國際、大來、JCB或美國運通卡)、借記卡(Visa、萬事達或銀聯國際)、電子錢包(支付寶-中國、Apple Pay、Android Pay或Samsung Pay)、現金(港幣或外幣)、以及雲尊積分。

如旅客沒有足夠現金,可以於前廳使用信用卡提款嗎?船上有ATM自動提款機嗎?

接待處提供貨幣兌換服務,船上不設ATM自動提款機。

可以將航程中未用的消費額兌換成現金嗎?

不可以。

辦理登船手續時需要使用信卡墊付押金嗎?如要,墊付多少?

賓客可選擇提供或不提供信用卡、借記卡或現金押金以做開設客房賬戶之用。但如賓客欲於離船日快速結帳並辦理離船手續,可進行信用卡預授權;或於離船日親臨接待處統一結算。

通過掃描船上的快速自助支付二位碼,賓客可登入快速自助支付系統並設置墊付金額。 於港口辦理世界夢號的登船手續途中,賓客亦可以選擇在收取房卡的時候設置墊付金額。

為防止詐欺交易,個別銀行所發行的信用卡或可不受快速自助支付系統 接納。

為確保船上消費體驗,墊付金額亦設有下限 (具體金額或由郵輪管理團隊根據具體情況而定)。詳情如下:

- 五晚 / 六晚航次:港幣 5,000 元 / 新幣 250 元
- 三晚 / 四晚航次:港幣 2,000 元 / 新幣 200 元
- 兩晚航次:港幣 2,000 元 / 新幣 150 元
- 一晚航次:港幣 1,000 元 / 新幣 150 元

什麽是郵輪服務費?

星夢郵輪會向每位旅客收取小費作為服務費。郵輪服務費將顯示在賓客的「客房消費賬單」中,於離船前統一結算。

於 2018 年 2 月 25 日或之後預訂的航程,收費為:

客房類型 世界夢號 (2 周歲或以上) 雲頂夢號 (2 周歲或以上) 探索夢號 (2 周歲或以上) 2 周歲以下
皇宮庭苑別墅 150 港元 26 新加坡元 新台幣 580 元 豁免
皇宮行政套房
皇宮豪華套房
皇宮套房
豪華露台客房 120 港元 21 新加坡元 /
露台客房 新台幣 450 元
海景客房
舷窗客房 / /
內側客房 120 港元 21 新加坡元

*以上為每人每晚參考費用,星夢郵輪保留隨時調整的權利

船上服務會否收取小費?

所有餐飲及水療美容服務將收取 18% 服務費。

What type of COVID-19 test would it be and who will be conducting the testing? What is the procedure like?

COVID-19 Antigen Rapid Test (ART) will be conducted by a medical group registered under the Singapore Ministry of Health

餐飲

船上有提供船長/隆重晚宴嗎?

沒有,但六天五夜的行程中將會舉行萬眾期待的“星夢之夜”。 

旅客可以要求特定餐單嗎?如過敏、無麩質食品、耆那教餐、猶太餐、清真食品(指符合伊斯蘭教食品)、素菜或印度素食等。是否免費提供?如否,收費如何?

可以,請於預訂時告知預訂中心,收費標準另議。請聯絡我們提交要求。

旅客可否自攜酒精飲料登船?

賓客嚴禁攜帶任何酒類、含酒精飲品、烈酒或非酒精飲品登船。

任何酒類將被代為保管至賓客離船。賓客攜帶上船的任何酒類將於登船時先由船上保安收取保管,賓客可在離船時取回。

船上購買含酒精飲料的最低年齡是?

只有年滿18歲的賓客,才可以點飲紅酒和啤酒。 
星夢郵輪有權拒絕提供酒精飲品給未達飲酒年齡或無法出示合法身份證明的賓客。 

船上提供免費生日蛋糕嗎?

是,在航程中生日(包括離船當日)的賓客可享受一份免費生日蛋糕。

於免費餐廳用餐,有甚麼限制?

賓客可以在同一用餐時段內,於任何一間免費餐廳享用免費餐飲一次;如賓客需於同一用餐時段內於任何一間免費餐廳再用餐,則需繳付有關餐飲費用。

If a guest MICE pod is missing will the guest be required to pay for it?

Yes, guests will be required to pay SGD25 for the missing MICE pod.

If a guest in unwell and undergoes COVID-19 Antigen Rapid Test (ART) on board the ship during the voyage will I be charged?

Any on board medical charges with symptoms related to COVID-19, including COVID-19 Antigen Rapid Test (ART) on the ship will not be charged to the guest.

Why do I need to make a booking to use the Main Pool, Kids Pool and Jacuzzis on deck 16 MID and the Zouk Beach Club Jacuzzis on deck 17 AFT / Palace Pool on deck 18 FWD?

To provide a safe environment for guests, pools must implement Safe Management Measures (SMMs), as required by Enterprise Singapore (ESG), in accordance with the COVID-19 regulations. Pools can only admit a maximum number of guests according to the pools gross floor area. A minimum of 10 sqm is required per guest.


Outlet Booking Required Opening Hours Max Capacity per Booking Slot Time per Booking Slot
Main Pool Yes Embarkation days: Open according to boarding schedule until 10:00 pm

Sea days: 8:00 am until 10:00 pm

Disembarkation days: Closed
26 guests Max 1 hour
Kids Pool @ Kids Water Park Yes 5 guests
Zouk Beach Club Jacuzzis Yes 2 guests
Palace Pool Yes 16 guests
Crystal Life Fitness Yes For opening hour, please refer to Dream Daily / Dream Weekender / Palace Privileges 22 guests (incl. group fitness classes of 4 guests max.) Max 1.5 hours
Palace Gymnasium & Studio Yes 3 guests
Palace Spa Yes 3 guests
Main Pool
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm

Sea days: 8:00 am until 10:00 pm

Disembarkation days: Closed
Each booking slot allows for a maximum of 26 guests
The max. duration of each booking slot is 1 hour
Kids Pool @ Kids Water Park
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm

Sea days: 8:00 am until 10:00 pm

Disembarkation days: Closed
Each booking slot allows for a maximum of 5 guests
The max. duration of each booking slot is 1 hour
Zouk Beach Club Jacuzzis
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm

Sea days: 8:00 am until 10:00 pm

Disembarkation days: Closed
Each booking slot allows for a maximum of 2 guests
The max. duration of each booking slot is 1 hour
Palace Pool
Reservations are required
Embarkation days: Open according to boarding schedule until 10:00 pm

Sea days: 8:00 am until 10:00 pm

Disembarkation days: Closed
Each booking slot allows for a maximum of 16 guests
The max. duration of each booking slot is 1 hour
Crystal Life Fitness
Reservations are required
For opening hour, please refer to Dream Daily / Dream Weekender / Palace Privileges
Each booking slot allows for a maximum of 22 guests (incl. group fitness classes of 4 guests max.)
The max. duration of each booking slot is 1.5 hour
Palace Gymnasium & Studio
Reservations are required
For opening hour, please refer to Dream Daily / Dream Weekender / Palace Privileges
Each booking slot allows for a maximum of 3 guests
The max. duration of each booking slot is 1.5 hour
Palace Spa
Reservations are required
For opening hour, please refer to Dream Daily / Dream Weekender / Palace Privileges
Each booking slot allows for a maximum of 3 guests
The max. duration of each booking slot is 1.5 hour

I am a parent / guardian, do I need to book a slot while my child is using the pool?

Remember to supervise your child at all times when using the pool as children aged 12 years and under must be escorted by an adult at all times. Therefore, parents / guardians are required to book a slot nor only for their child but for themselves as well.

內務

可以攜帶電子儀器如熨斗上船嗎?

禁止攜帶熨斗及任何加熱或烹調設配上船。一切以海事安全標準為准。所有客房均配備水壺。

Do I have to wait for the test results after conducting the test upon disembarkation?

No, guest are not required to wait at the terminal and may return home.

Do I need to serve Quarantine Order (QO) or Stay Home Notice (SHN) upon disembarkation from World Dream?

The Singapore Tourism Board announced on 8 October 2020 that safe cruises will start from 6 Nov 2020 onwards and subject to Safe Management Measures with no port of calls. Hence there is no need to do so.

Guests should monitor their health (i.e. for fever ≥ 38°C and respiratory symptoms such as cough or breathlessness) and seek prompt medical attention when necessary.

To find out more about Dream Cruises' safety and preventive measures, please refer to our Travel Advisory Updates.


Updated as of 12 November 2020.

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